They’re open to feedback and scope changes. Their flexibility supplemented their professional management style. “XACT delivers high-quality services that streamline internal processes and have had a positive impact. Their work includes adjusting staff to respond to dramatic call influxes and establishing a body of knowledge around types of calls.” “XACT provides flexible call reception services for a holiday event company. Some of the testimonies of XACT’s clients are: This is what inspires the company to keep striving and coming up with enhanced and satisfactory solutions every time. Lynn cites that adaptability and the willingness to integrate with the clients as well as the ability to develop customized API’s for data transmission has helped the company stay ahead of the competition curve.īecause of the company’s exceptional services and performance, its clientele has nothing but a galore of praises for XACT. With an eye for the future and emphasis on seeking new technology relationships that drive innovation, XACT is uniquely positioned to offer clients a one-stop-shop for both internal and external communication. XACT meticulously selects its vendors and business partners who are focused on innovation. Lynn asserts that, assisting clients with both cost-effective automated and technology solutions and the best-in-class live support is the heart of each client relationship that XACT develops and supports.įostering Innovation through Key Partnerships When it comes to innovation, XACT embraces new technology tools and offers a full suite of technology options for its clients. The company prioritizes sending specialized teams consisting of customer service, training, engineering, and management specialists’ teams who work hand-in-hand with clients to address their requirements of refining existing communications systems or putting new applications or tools in place.īreeding Effective Solutions with Modern Technology With diverse in-house service capabilities, XACT is a one-stop-shop, offering cost-effective services, products, and implementation expertise. Then the company’s software and telephony engineers work with its business development professionals to design and implement highly customized applications according to each customer’s unique needs and circumstances. XACT specialists help by identifying the potential opportunities for improvement in an organization’s communications to determine a critical path for the exploration of opportunities. At the same time, the pace of technological change makes it challenging for any organization to know about its needs, and how much it should adopt to the change. Lynn believes that information drives market dynamics., and subsequently an organization’s communications increasingly impact its ability to grow and compete. Meeting Market Demands via Client-First Approach With 30 years of experience in the call center services industry, Lynn provides a broad depth of knowledge to the company. Her areas of responsibility include oversight of the core functions of the company. She has been with the company since its inception and has filled a variety of roles within the company, including operations, sales, and human resources. ![]() The company accomplishes this by empowering talented and dedicated personnel who possess the ability to perform and achieve their goals in a teamwork environment emphasizing on customer dedication, creative thinking, professionalism, and ethics. ![]() XACT strives to be the leading provider of customized, integrated telecommunications support services nationwide by combining innovative solutions tailored to suit each customer’s unique needs with an excellent service delivery mechanism. Besides, the company offers bilingual support for seamless business operations worldwide. XACT’s services include live customer service and sales support, scheduling, direct response, dispatching, webchats, care calling, order processing, help desk, and more to assist the needs of growing companies. The company also infuses its dedication to client satisfaction with its unmatched professionalism to help streamline business solutions allowing companies to operate within a budget. XACT has a rich history of 20 years, providing customized and seamless call center support services for various types of companies, like hospitals and healthcare facilities, schools and colleges, hospitality and restaurant industries, manufacturers, to name just a few. The company offers exemplary services in inbound and outbound telephone support, email management and webchat assistance for businesses from coast-to-coast. XACT is a full-service contact center agency located in Orlando, Florida.
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